In a new step reflecting its commitment to developing its business operations and enhancing the quality of its services and real estate products, Al Rehab Developments has obtained two ISO certifications: ISO 9001 and ISO 10002, as part of the company’s strategy to implement the highest international quality standards, improve operational efficiency, and enhance customer satisfaction and trust.
The ISO 9001 certification, which focuses on Quality Management Systems, supports the company’s efforts to organize and institutionalize its administrative and technical processes, starting from engineering design and feasibility studies, through execution and follow-up, and ultimately to the final delivery of units. This contributes to reducing errors and waste, improving operational efficiency, and ensuring compliance with specified standards and requirements.
The company has also obtained the ISO 10002 certification, which focuses on customer complaint management and satisfaction. The certification reflects Al Rehab Developments’ commitment to developing an integrated customer service system by establishing clear and structured mechanisms for receiving and handling complaints and suggestions quickly and transparently, while turning customer feedback into opportunities to improve service quality.
Ahmed Tablia: ISO Certifications Represent an Ongoing Working Method, Not Just Certificates
Eng. Ahmed Tablia, Chairman of Al Rehab Developments, said that obtaining the two ISO certifications represents a strategic step within the company’s plan to enhance performance and improve the quality of its real estate products and services in accordance with the highest international standards.
He explained that ISO 9001 adds real value to the company’s internal work system by organizing procedures and documenting processes, which helps reduce errors and waste, improve operational efficiency, and strengthen the confidence of customers and investors in the company.
He added that obtaining ISO 10002 reflects Al Rehab Developments’ focus on the customer experience by establishing organized mechanisms for receiving complaints and suggestions and responding to them promptly, in addition to analyzing recurring issues and transforming customer feedback into tools for developing and improving services.
Tablia emphasized that the company does not view ISO certifications merely as accreditations, but rather as an ongoing working methodology aimed at continuous development, improving operational efficiency, and achieving the highest levels of quality, supporting the company’s growth and expansion plans during the coming period.
He pointed out that integrating the quality management system with the customer complaint management system represents an important competitive advantage for the company. It also helps strengthen its relationships with customers and investors, enhances its ability to establish strategic partnerships, and supports more sustainable expansion in the real estate market.
For her part, Dr. Esraa Nassar, General Manager of UKS – Egypt, the certification body, praised Al Rehab Developments’ commitment to applying international quality standards and continuously developing its operational framework.
She emphasized that obtaining ISO 9001 and ISO 10002 reflects a serious approach toward organizing processes, improving performance, and enhancing service quality. She noted that implementing these standards helps companies improve operational efficiency, enhance the customer experience, and strengthen their ability to achieve sustainable growth.
Seven Diverse Projects in Sadat City
Al Rehab Developments’ portfolio in Sadat City includes seven diverse projects covering commercial, administrative, medical, residential, and entertainment activities. The projects include:
– Troval Mall
– Al Nour Plaza Mall
– Marseilia Plaza Mall
– Point 1 Plaza
– Point 2 Plaza
– Taj Plaza Mall
– JZOOR
Through this step, Al Rehab Developments reaffirms its commitment to continuously developing its business operations and enhancing the quality of its real estate products, in line with customer expectations and international quality standards in the real estate sector.
Al Rehab Developments is developing a diverse portfolio of projects in Sadat City, spanning commercial, medical, administrative, and residential sectors.
The company focuses on building an institutional business framework that supports project management, improves operational performance, and delivers sustainable value to customers and investors.
إخلاء مسؤولية إن موقع بالبلدي يعمل بطريقة آلية دون تدخل بشري،ولذلك فإن جميع المقالات والاخبار والتعليقات المنشوره في الموقع مسؤولية أصحابها وإداره الموقع لا تتحمل أي مسؤولية أدبية او قانونية عن محتوى الموقع.
"جميع الحقوق محفوظة لأصحابها"
المصدر :" سي نيوز "
